Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
PROCESSING TIME
We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you to a T.
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
- Due to the Covid 19 pandemic, shipping time might take additional several days
How do I track the status of my order?
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
Do you ship to my country?
YES. No matter where you live, we ship our products all over the world.
Will my items come in one package?
If you have ordered multiple different items, they may be sent separately.
How do I receive customer support?
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. Contact us now
What is your returns policy?
One policy, same as the Returns page: made-to-order prints are not change-of-mind returns, except where local law requires. Damaged, defective, or wrong items: contact us within 14 days of delivery with photos and your order number. EU/EEA statutory rights for faulty goods are not limited by this FAQ. There is no 30-day homepage promise and no 7-day Help-page timer.
What do I do if I entered an incorrect shipping address?
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address. Kindly provide us with your full name and order number. Contact us now
We’re here to help. Contact us at anytime