One policy, used on the homepage, Help, and this page. We do not advertise a 30-day window in the header and a 7-day window in the FAQ.
Made-to-order prints
Most apparel is printed after you buy it. Change-of-mind returns are not available for custom-printed goods, except where local law says otherwise.
Defective, damaged, or wrong item
Contact us within 14 days of delivery with your order number and photos. We replace or refund. Return postage is on us when we made the mistake.
EU / EEA
If a statutory withdrawal right applies to your order, you have 14 days from delivery. Mandatory rights for faulty goods are not limited by this policy. Personalized prints may be exempt from withdrawal under the custom-goods exception; we will say so clearly in the order confirmation when that applies.
United States and other countries
The same 14-day defect window applies. Unused items in original packaging may be reviewed case by case. Gift cards, intimate goods, and wholesale orders are not returnable.
How to start
Email contact@straw-hat.store before you ship anything. Do not send parcels back until we confirm the address. Cancellation before the job enters production is free; after production starts we may refuse or deduct costs already incurred.