Customer Help

This local replica currently accepts PayPal only at checkout.

1. Pay with Credit/Debit Card

The available credit/debit card options are listed below. This transaction is strongly secured and encrypted by Stripe.

Please note that ONE PIECE STORE does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

You also use Apple Pay if you are using Apple devices.

2. Pay with Paypal

When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

PROCESSING TIME

We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you to a T.

Orders placed over holidays and weekends will be processed in the following business days.

Please note that delivery of orders with more than one item may ship on different dates according to stock availability.

STANDARD SHIPPING

Shipping time for order:

• Normally, it takes 5-15 business days to deliver the package to USA.
• For others countries’ customers, please allow 15-20 business days of shipping time.
• Due to the Covid 19 pandemic, shipping time might take additional several days

You can create an account when placing an order, and also directly on the my account page.

To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.

As soon as your order has shipped out, you will receive a confirmation email with your tracking number.

All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.

All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

Import duty, VAT, and handling fees depend on your country. The buyer is responsible for those charges. We declare orders at their commercial value. We do not mark parcels as low-value gifts to avoid customs.

YES. No matter where you live, we ship our products all over the world.

The letters S–5XL on this shop are garment measurements, not body measurements. Print-on-demand fleece often runs short in the body. If you sit between sizes, take the larger one. The full write-up is How to choose a One Piece hoodie. The same inches/cm table is on every hoodie product page.

If you have ordered multiple different items, they may be sent separately.

We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.

Track with USPS · Track with 17TRACK

Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.

Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing. Please try to track again later.

• The carrier hasn’t accepted your package yet.
• The carrier hasn’t scanned and entered tracking information for your package yet.
• Your tracking number is incorrect or invalid.
• The item was posted a long time ago, info not available anymore.

We really apologize that your item was not delivered to you. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.

Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:

• Item refused by the addressee
• Incorrect / Illegible / Incomplete address
• Expired Retention Period
• Addressee Absence
• Customs Policies, Rules, and Regulations

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. Contact us now

One policy, same as the Returns page: made-to-order prints are not change-of-mind returns, except where local law requires. Damaged, defective, or wrong items: contact us within 14 days of delivery with photos and your order number. EU/EEA statutory rights for faulty goods are not limited by this FAQ. There is no 30-day homepage promise and no 7-day Help-page timer.

If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue. Contact us now

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.

Report damaged, defective, or wrong items within 14 days of delivery. After that window we may not be able to replace the order, except where consumer law requires a longer period for faulty goods.

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address. Kindly provide us with your full name and order number. Contact us now

If your order hasn’t been processed yet, we will help you to change the items you wish to replace.

Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.

Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.

The product you received seems to be misprinted & defective? You simply need to fold it. The product has been printed like that intentionally since it has to cover both the surface and the sides of the frames. That is why you see duplicated details in every part that connects with the other pieces of the prints.